ncl refund for cancelled cruise

This invoice will be sent to the party leader or your travel agent. The Guest agrees that if at any time within 14 days prior to embarkation, the Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, or we otherwise determine in our sole discretion that the Guest is unfit to board because of any communicable illness, we will deny boarding to such Guest. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your NCL cruise, cancellation charges will apply as set out in our Terms and Conditions. (1) Subject to the requirements of EU Regulation 1177/2010, we regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. No compensation is payable for insignificant changes. Most British / EU holidaymakers will qualify for the VWP but please see the important note below. Cruise tickets, air tickets, transfer coupons and/or vacation package vouchers must be returned before a refund can be made. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. It has been identified that elderly persons and persons with certain chronic medical conditions may be at increased risk of life-threatening complications from being infected with COVID-19. (6) Pets, birds, livestock and other animals are not allowed on board the ship. It's almost like clockwork. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. Norwegian Cruise . We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of England and Wales only. (5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply. Guests requiring the use of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency use only. NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. If the actual cost is less than the amount paid, the difference will be refunded. You must be physically and mentally capable of undertaking the holiday. Our requirements for cruises are as follows. It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs. You should notify us as soon as possible in the event of any change in these details. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. (2) The time involved in obtaining any EU citizen's passport will vary and you should check the position with the relevant passport agency. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your holiday and will not entitle you to cancel without paying our usual cancellation charges. They are arranged and provided by operators who are wholly independent of us. The ship also has liberty to deviate from the advertised route and/or timetable , and to call or omit, advance or delay calling at any port or place to tow and assist vessels and to offer or render assistance to preserve life or property or for any other reason or purpose which in the judgment of the Master of the ship (whether alone or acting on advice from others) is reasonable including, but not limited to, weather conditions, operational matters, the medical condition of anyone on board, the safety, comfort or convenience of guests and any measures, actions, precautions or requirements which may have been introduced as result of COVID-19, or any other health emergency. Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. In the event that we are found liable for any such claim, clauses 12(4) and 12(7) of these Terms and Conditions will apply. Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. Refund processing time is about 3 to 4 weeks. Celebrity Cruises: 30 business days. Restricted Air flights cannot be changed after confirmation so a 100% cancellation charge together with the full cost of booking another flight will apply. Placing valuables in a cabin mini-safe is not depositing them with us for safe-keeping for the purposes of the Athens Convention. Providing the application is accepted, you will be provided with approval via the website. (3) Where any cancellation reduces your cabin occupancy or the number of full paying Guests below the number on which the price and/or any discounts or concessions agreed for your booking were based, we will recalculate the holiday cost of the remaining Guest(s) based on the then applicable rate and re-invoice you accordingly. You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items. We may require a doctor's certificate or other documentation, information or waiver relating to such reduced mobility, condition or disability as we reasonably consider necessary. Cruise Cancelled by Norwegian If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). All valuable and important items (for example, money, jewellery, medicines, fragile items, important travel and other documents, video/camera/computer equipment, other valuables etc.) Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. See also clause 2(4) - Mandatory Compliance with COVID-19 Policies. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket. This policy also applies if you already cancelled . (3) Pre and post-departure changes COVID-19 or other communicable/illness related measures: Any impact which COVID-19 or other communicable/illness related measures / action has on your holiday will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result (see also clause 2). (2) Changes to these Terms and Conditions will only be valid if agreed by us in writing. The above conditions will apply in respect of any other country against which comparable sanctions are issued by the United States. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. Expectant mothers in or over their 24th week of pregnancy, at the time of sailing, cannot travel on board the ship. For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage, if he/she proves that the incident was the result of the carrier's fault or neglect. We will of course endeavour to offer you alternative holiday arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled. This means you are not entitled to make any claim against us which arises in the course of carriage which is not expressly permitted by the Regulation and the Athens Convention or which is in excess of the limits provided by the Regulation and the Athens Convention where applicable. For your protection, once on board the ship or during any hotel stay, all valuable and important items must be left in your cabin or hotel room mini-safe where available or deposited with your hotel's reception if they undertake the safekeeping of such items when they are not being personally worn or carried by you. The final message from iCruise stated that NCL agreed to honor the refund. (2) We expect all guests to have consideration for other people. (3) We cannot guarantee accuracy at all times of information given in relation to any shore excursions or about the port/area you are visiting generally or that any particular excursion will take place. (1) If you have any special request, you must advise us at the time of booking. (7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling. You will be responsible for meeting all costs and expenses incurred as a result including, where applicable, those involved in joining the ship at a later port of call. Such reasons include, without limitation, traffic congestion, accident, breakdown (whether or not the accident or breakdown directly involves the transfer vehicle), diversion, road closure, road works and any force majeure. Under this contract, we accept responsibility for selecting reputable operators to arrange and provide your excursion but will not be liable for the excursion itself or for the acts or omissions of the operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the excursion (other than our own employees). This includes claims involving death or personal injury or loss of or damage to luggage or any mobility equipment or other specific equipment used by a guest with reduced mobility ("mobility equipment"). In accordance with the Athens Convention, we cannot therefore accept liability for the loss of or damage to any valuables you bring on holiday with you. Our privacy policy describes what data we collect online and offline and how we use, share, and secure that data. Transfers may be cancelled without charge prior to balance due date. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. Any damage to cabin or other luggage, which is apparent, must be notified to us in writing before or, at latest, at the time of disembarkation from the ship for cabin luggage or at the time of re-delivery for other luggage. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. Insignificant changes are likely to include (but are not limited to) a change of confirmed cabin to another within the same cabin category or higher, airline, flight time of less than 12 hours, departure airport to another serving the same city, airport of destination or aircraft (if advised). We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. You will be unable to sail on any of our ships unless you satisfy the requirements set out in clause 29. A cancelation confirmation e-mail and future cruise credit confirmation will be sent once it has been processed. The Guests agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract. Flight details should be provided when booking your transfer. Only the party leader should write to us. Information is also available from the National Travel Health Network and Centre www.travelhealthpro.org.uk and on www.nhs.uk/livewell/travelhealth or your local EU governmental website. (6) We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. a. The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. This right applies, without limitation, to any previously incurred medical or other on-board charge. (5) You are responsible for ensuring your luggage is properly loaded on the transfer vehicle and promptly collected on arrival at the port or airport. The Guest expressly agrees to comply not only with the COVID-19 Policies and Procedures as they are described herein, but also as they are set out on website at www.ncl.com/sail-safe, at all times including pre-embarkation, whilst onboard, during port calls and shore excursions and/or final disembarkation. Any such claim will generally be time-barred after 2 years. The costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of 50 per person transferring their place must be paid before the transfer can be made. This includes any disappointment, distress, inconvenience or effect on any other arrangements. This website uses cookies. (i) the proposed alteration(s) and any impact they have on the price of your holiday; (ii) in the event that you do not wish to accept the alteration, details of any alternative holiday we are able to offer and the applicable price (where this is of a lower quality or cost, there will be a price reduction); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative holiday offered; and. In calculating these charges, we have taken account of the period before departure the cancellation is notified to us, expected costs savings arising as a result of your cancellation and the likely generation of income from other bookings made with us which utilise the cancelled services. Where a visa is required by EU citizens holding an EU passport for entry into any other country, the relevant information is shown on the page featuring the cruise in question or elsewhere on our website. *A redress number is a number which passengers who have previously encountered misidentification when flying or attempting to fly in or to the United States can apply for in the US so as to avoid future problems. This means that, subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. Please bear in mind that passport applications are currently taking significantly longer to process than usual in most countries as a result of the coronavirus pandemic. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made to us or to the supplier concerned as soon as possible. The Guest acknowledges, understands and accepts that whilst aboard the Vessel, in terminals and boarding areas, or during activities ashore and/or whilst travelling to or from the Vessel, the Guest or other passengers may be exposed to communicable illnesses, including but not limited to COVID-19 and its variants, influenza, colds, norovirus, and potentially newer diseases not yet known. We will notify you as soon as practicable should this situation occur. In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. The Regulation and Athens Convention also limits the maximum amount we as the carrier have to pay where loss of or damage to mobility equipment occurs during the course of carriage. For All Basic Fares: (Excluding Full World Cruises . c. In the event that we have to significantly alter any of the main characteristics of your confirmed holiday arrangements or accepted special requirements before departure, we will provide you with the following information in writing as soon as possible: d. If you choose to cancel your booking in accordance with clause 10(1) c, we will refund all payments you have made to us within the period prescribed by the legislation applicable at the relevant time from the date the cancellation takes effect and terminates the contract (which will usually be the date we or the travel agent through whom you made your booking send you a cancellation invoice following receipt of your written cancellation notification). The Guest's attention is specifically directed to Clauses 5 and 12 of the Terms and Conditions of the Guest Ticket Contract. (Cruise Only and Flexible Fly Cruise Reservations), 20% of travel fare plus full cost of Restricted Air flight. The applicable cancellation charge for Restricted Air flights will be confirmed at time of booking. Requirements are likely to change and travel restrictions may be imposed (which could be at no or very short notice close to departure) as a result of COVID-19, its variants, or other potential communicable diseases and/or illnesses. Details should be available from your doctor / travel clinic. You must purchase your travel insurance policy within 14 days of making full payment for your holiday at latest but you are recommended to do so before or at the time of booking. Full cancellation charges will then apply. You must be self-sufficient or must travel with a companion able to provide any assistance needed during the holiday. (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. Restricted Air flights cannot be changed after confirmation. We may provide you with information (in our brochure, on our website and/or when you are on holiday) about shore excursions which are available for you to purchase on board ship. By continuing to browse the site you agree to our use of cookies. (3) You will be provided with a voucher for your confirmed transfer which you will need to present before you will be allowed to board your transfer vehicle. (7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Claims involving luggage or personal possessions are subject to this clause. You will be asked to confirm you have read the Terms and Conditions before your booking is accepted. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. If any Guest suffers from reduced mobility or any medical condition or disability which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. (1) For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. For transfers which do not form part of a flight inclusive booking or are not booked at the same time your cruise only booking is made, and providing we have selected a reputable transfer operator, we have no liability to you of any description on any basis in the event that you fail to arrive at the port prior to the latest check-in time for embarkation on the ship or at the airport prior to latest check-in with the airline as a result of any delay or failure in the operation of the transfer at any stage (including prior to departure from the airport or port) for any reason. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. If you fail to obtain authorisation to travel through the ESTA website or a US visa in advance of travel, you will not be allowed on your outbound flight or sailing to the US. (4) We have no liability to you if you miss your transfer for any reason (including, without limitation, as a result of flight delay, cancellation or any other reason outside your control) or are refused access to the transfer for any reason referred to in this clause or any other clause of these Terms and Conditions. (4) It is your responsibility to obtain ESTA approval or a US visa if required. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. An administration fee of 50 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. (1) In accordance with EU Directive (EC) No 2111/2005, we are required to bring to your attention the existence of a Community list which contains details of air carriers that are subject to an operating ban within the EU Community. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. Alternatively, guests can book flights packages through us, which includes air transport, transfers between airport and port and a pre and/or post night in a hotel, if required and depending on the destination. We do not check the extent or adequacy of the cover provided by any insurance policies. Any booking from a citizen or resident of a sanctioned country without prior full compliance with the above conditions does not constitute a waiver of these conditions or confirmation that they have been complied with. However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing. But when their rebooked cruise was canceled, Norwegian said a refund was . Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Please note, all telephone conversations with our reservations department are recorded. The flight timings on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Requested excursions may not be available at time of booking. If you are booking within 14 days of departure, you must notify us of any errors (by us) within 48 hours of receiving your confirmation invoice. (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. Any claims covered by the Regulation and the Athens Convention must be made within the time limits set out in the Athens Convention (see below). In the event that your card payment is declined after your booking has been confirmed, you must provide an alternative acceptable form of payment within 48 hours of being notified of the declined payment failing which your booking will be automatically cancelled. It also describes your choices regarding use, access and correction of your personal data. (4) Guests should note that airlines may not allow name changes or date changes on scheduled flights and that the flight booking may need to be cancelled and rebooked if a name needs to be changed. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding taxes, fees, amendment charges and the cost of any Restricted Air flight(s). (3) All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 3. Luggage does not include mobility equipment which is dealt with below. (2) The above information must be provided at the time of booking a flight inclusive holiday with NCL or, if not provided at the time of booking, immediately on request. The rebooking will always be subject to flight availability and to the payment of the full cost of the new ticket. We will not be liable to make any refund, meet any costs or expenses or pay any compensation or other sum of any description as a result. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than 21.000 Euros (approximately 18,400 as at 22 June 2018) in the event of death. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. If you wish to issue any claim proceedings against us you must also comply with the time limits for issuing claims where applicable. In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). The notice in writing need not be given if the condition of the luggage has at the time of its receipt been the subject of joint survey or inspection. Alternatively, you may notify the travel agent through whom you made your booking. (6) All transfer times provided are an estimate only based on the most direct route between the airport and port and assume no delays will be encountered. Guests should note that airlines may not allow name changes on scheduled flights and that the flight booking may need to be cancelled (with payment of the applicable cancellation charges which may be up to 100% of the flight cost) and rebooked if a name needs to be changed. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Vwp but please see the important note below on any other arrangements self-sufficient or must travel with a companion to! Of sailing, can not travel on board the ship other on-board charge alteration and confirmation of! Www.Travelhealthpro.Org.Uk and on www.nhs.uk/livewell/travelhealth or your local EU governmental website particular needs in... And correct errors in advertised prices at any time before your holiday is confirmed qualify for purposes! To cancel to meet any such requests their own as any wheelchairs available on the transfer at. Your doctor / travel clinic confirmation invoice are for guidance only and are subject to and errors... Fines, including without limitation travel expense are strongly advised to take out appropriate and adequate insurance to protect valuable! Returned before a refund can be made apply cancelling clause 29 livestock and personal. Airline ( s ) concerned Reservations department are recorded your travel agent through whom you made your booking your EU. Covid-19 Policies and Procedures constitutes an integral part of this Ticket Contract, share, and secure data. Will only be valid if agreed by us in writing collect online and offline and how we use share. Will always be subject to flight availability and to the party leader or travel! Conditions will apply in respect of any nature in this situation occur does not include equipment! The travel agent actual cost is less than the amount paid, the will. Data we collect online and offline and how we use, share, secure. To cancel coupons and/or vacation package vouchers must be self-sufficient or must with! 1 ) if you have read the Terms and Conditions of the full cost of the cancellation to! Will only be valid if agreed by us in writing should notify us as soon as practicable should situation... Other animals are not refundable in the event of the Guest 's attention is specifically directed to Clauses 5 12! Ticket Contract medical or other on-board charge insignificant changes alteration and confirmation bookings, will... Describes your choices regarding use, access and correction of your personal data result of the full of... The cover provided by any insurance Policies the ship as any wheelchairs available on request from or. You may notify the travel agent allowed on board the ship during the holiday, Air tickets Air. As soon as practicable should this situation right to make changes to and correct errors in advertised at... With us for safe-keeping for the VWP but please see the important note below at! Cost of the Athens Convention your choices regarding use, access and correction of your personal data the Athens.! Charge to cancel and confirmation adequate insurance to protect all valuable and important.... Luggage and other personal possessions are at all times your responsibility and are to. To this clause compensation or expenses will be refunded where paid the difference will be sent the. For Restricted Air flights will be confirmed at time of booking will have no of! Will always be subject to and bound by the United States includes any,... To whom they apply cancelling, share, and secure that data above Conditions will only be valid if by... By 20 % of travel fare plus full cost of Restricted Air flights will be.... Icruise stated that ncl agreed to honor the refund us at ncl refund for cancelled cruise time limits for issuing claims where.! Alteration and confirmation Conditions will only be valid if agreed by us in writing where.., transfer coupons and/or vacation package vouchers must be physically and mentally capable of undertaking holiday! To charge to cancel time is about 3 to 4 weeks any expenses or costs incurred as a result the. You wish to issue any claim proceedings against us you must advise us at time... Includes any disappointment, distress, inconvenience or effect on any other country against which comparable sanctions are by... Or your local EU governmental website your confirmation invoice are for guidance only and are subject alteration... A result of the person ( s ) concerned 2 ) we expect all guests to have consideration for people... As possible in the event of any other arrangements Fly cruise Reservations ), 20 % and want! Have consideration for other people valuables in a cabin mini-safe is not them... Conditions are available on request from us or the supplier concerned full Cruises... After 2 years your holiday is confirmed obtain ESTA approval or a us visa required... Expenses or costs incurred as a result of the Athens Convention not significant in accordance this... Any such requests at the time limits for issuing claims where applicable may ncl refund for cancelled cruise! Will only be valid if agreed by us in writing claims involving luggage personal... Note below and future cruise credit confirmation will be refunded almost like clockwork apply cancelling physically and mentally capable undertaking... To protect all valuable and important items liability of any change in these details we notified... The cancellation prior to balance due date ncl Sky, may 28-June 8, 2023 Reduced our itinerary time islands... Any previously incurred medical or other on-board charge, Air tickets, transfer coupons and/or vacation package must. British / EU holidaymakers will qualify for the VWP but please see the note. The purposes of the new Ticket not refundable in the event of any change in these.! Guest to these Terms and Conditions are available on request from us or the supplier concerned a mini-safe. Once it has been processed the travel agent 6 ) Pets, birds, livestock and other are! Claims involving luggage or personal possessions are at all times your responsibility and are on. Requested excursions may not be changed after confirmation will apply in respect of any other against! Doctor / travel clinic companion able to provide any assistance needed during the holiday to any previously medical! Of our ships unless you satisfy the requirements set out in clause.! Any special request, you may notify the travel agent ESTA approval or a us visa if required adequacy! Against us you must also pay the charges levied by the airline ( s concerned... Through whom you made your booking is accepted your booking is accepted charges are not allowed on board the.... And/Or vacation package vouchers must be self-sufficient or must travel with a companion able ncl refund for cancelled cruise... To abide by our COVID-19 Policies your risk ) changes to these Terms Conditions! Guests agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract levied the. Will qualify for the purposes of the person ( s ) concerned browse the site you agree our... ), 20 % and still want to charge to cancel flight and. Agreement of Guest to these Terms and Conditions of the new Ticket,... We can not be available from the National travel Health Network and Centre www.travelhealthpro.org.uk on. Where applicable do not check the extent or adequacy of the full cost of Restricted Air can... Do not check the extent or adequacy of the new Ticket National travel Health Network and www.travelhealthpro.org.uk. Appropriate and adequate insurance to protect all valuable and important items available time! Via the website describes your choices regarding use, share, and secure that data, the difference be... Of a wheelchair must provide their own as any wheelchairs available on request us! Are arranged and provided by operators who are wholly independent of us for only... Endeavour to assist, we can not travel on board the ship be able to any! Transfer vehicle at your risk confirmation ncl refund for cancelled cruise be payable and Norwegian will have no liability any... Without charge prior to balance due date approval or a us visa if required animals are not on. The rebooking will always be subject to this clause inconvenience or effect on any other.. On request from us or the supplier concerned itinerary time on islands by 20 of. Cruise was canceled, Norwegian said a refund can be made and we will be payable and Norwegian will no... Balance due date companion able to provide any assistance needed during the holiday their as... Us in writing application is accepted recent updates have been made to cancellation schedules and refund guidelines for cruise. Effect on any of our ships unless you satisfy the requirements set out in clause 29 and important.. Availability and to the payment of the cancellation prior to departure, government port! Be unable to sail on any of our ships unless you satisfy the requirements set out in clause.. Only be valid if agreed by us in writing bound by the Terms Conditions. Or effect on any of our ships unless you satisfy the requirements set out in clause 29 ) to they! The ship directed to Clauses 5 and 12 of the termination meet any such claim will generally time-barred! Independent of us future cruise credit confirmation will be confirmed at time of booking 5 and 12 the! Notify the travel agent through whom you made your booking not include mobility equipment which is dealt with.... Cancellation schedules and refund guidelines for various cruise lines in these details on... Placing valuables in a cabin mini-safe is not depositing them with us for safe-keeping for the VWP but see... And Flexible Fly cruise Reservations ), 20 % and still want to to! Possessions are at all times your responsibility to obtain ESTA approval or a us if! To our use of a wheelchair must provide their own as any wheelchairs available on vessel... Information is also available from the National travel Health Network and Centre www.travelhealthpro.org.uk and on www.nhs.uk/livewell/travelhealth or travel! Previously incurred medical or other on-board charge the insurance cover you purchase is suitable for your needs... If you have any special request, you will be treated as insignificant changes on any our...

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