I was told by the seller that after he cancelled the order (he was out of stock) he said He cancelled it but that I need to go confirm the cancellation, I don't know how to do that. Within an hour the item was marked as dispatched but some hours later the seller cancelled the order as out of stock. You can't make her send items, especially if she doesn't have them. Something like that isn´t possible at the German Ebay. and find the order you want to cancel. You live and learn. Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. Sellers can cancel eBay transactions, so it sounds like you did the right thing and you encountered a friendly seller who was willing to give you the benefit of the doubt and cancel your transaction so that you aren’t obligated to pay them and they aren’t obligated to pay the eBay … No explaination was given, so I asked and did not receive a response. See it's her own dress and she's wearing it in the picture!!!! Any help? Cancelling Bids Placed in Your Auction You should only cancel bids if you have a good reason to. The seller did the cancellation through ebay - I didn't get a chance to object or ask for an explaination as to why they cancelled - ebay just allows the cancellation. Select Send refund to finish. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If they do that another couple of times or already have Ebay will close down their Account. This is fraud, and it will continue to happen with this seller as she knows she can cancel a winning bid if she doesn't get the amount she wants. The unique eBay-assigned ID of the order that the buyer is attempting to cancel or that the seller is canceling. eBay: Shop by category. I will contact Ebay for all the good it will do me as I see in this section that Ebay does not make a seller honor their contract. eBay Seller Feedback Get Dinged When Buyer Cancels: by: Marie : Wed May 8 15:51:27 2013: @forest Yes, the OP stated they felt that a buyer that requests a transaction be cancelled should lose the right to leave FB. Within an hour the item was marked as dispatched but some hours later the seller cancelled the order as out of stock. The seller is not obligated to cancel - but many do not have a problem. I hope so. Wrong is wrong Ebay. "I really want it" is a childish statement. If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. Hi I bought an item value £99.99 and paid immediately through the credit card linked to my eBay. Unbelievable. Should be fair for buyers to be able to do something. One thing to consider is that you are still at the discretion of the seller. Seller has given himself a Defect for claiming Out Of Stock, and they will have to Pay their Ebay Fees for the Table and Chairs. The seller refunded $8.99 back to your original payment method, and you don't need to do anything else. Find the transaction you want to cancel, and from More actions, select Cancel this order. Find the transaction you want to cancel, and from More actions, select Cancel this order. The seller already has negative feedback from you, so if they're not 100% above board, they'll probably keep your money and the clothes. Ebay won't do anything to confirm your reason for canceling an order as a seller so as long as you pick one of the reasons ebay allows, you can cancel the order as a seller for any reason. When a seller cancels a transaction for out of stock. Tha ki darect order dete hai aap. Yay! As order now cancelled I can't leave feedback so will now report to eBay. It happened to someone I know with a copier. Unbelievable i am shocked, I not confirm prise this my problam sorry, Aur mujhe nahi malu. You can attempt to cancel an eBay order within 30 days of purchase if you cannot complete the sale, either as a buyer or a seller. Then the seller cancelled the sale. Buyer demanded I remove the 27 dollar shipping fee claiming that “I’ve never seen such a crazy price before”. Select the More actions dropdown and select Contact seller. The seller I cancel the sale and they did not return anything to me MSJ EBAY FOR ME Good news--your order was canceled. The seller, although honest in telling the truth, was wrong. When I go to my Purchase Summary and click on the 'see cancel details' link in the drop down for the order, all it shows is 'The seller has cancelled your order' and shows the refund amount. Would be nice to be able penalize the seller's who refuse to sell a item making up excuses. I am nice and would give her 24 hours to refund. Choose Request to cancel this order, then Contact the seller. I wondered why eBay was allowing this to occur when I had NOT cancelled the order, a blatant lie. Ebay should punish sellers who offer an item with no reserve, sell it, accept the money and then turn around and cancel the order. In any case, couldn't tell anyone she backed out and she had my money for 6 days. In Seller Hub, go to Orders - opens in new window or tab, or in My eBay, go to Sold - opens in new window or tab. The seller did the cancellation through ebay - I didn't get a chance to object or ask for an explaination as to why they cancelled - ebay just allows the cancellation. With the 3 cancelled orders I emailed the seller with why the item was faulty and then did the right thing any honest person would do and that is to leave negative feedback. I don´t know why the US-EBAY supports canceling without reasons! Buyers and sellers can cancel orders on eBay as long as both parties mutually agree to do so. In the mean time, the seller has relisted the exact same item for sale. Hey Ho. In the More Actions drop-down menu, select Cancel This Order. I couldn’t do that of course, because I do it through ebay… He also left me positive feedback, probably hoping that I wouldn't leave him any negative. And when I look in "View order details", I see this status: "Cancellation for this order is pending" Which leads me to believe he has not yet cancelled the order yet. She entered into a contract with you when you made the purchase. It was an 8 reales from 1818 and the Bolivian mint thought I'd won for $23.50. They will still have to Pay the Final Value Fee! I do not think a 5% difference in price was the reason for the canceliation. "Seller canceled order" and I was NOT able to leave feedback, as another reply to this post said we could. I just won an auction from a seller...and asked if I could pick up if not to far away (table and chairs)same as above I get a cancellation not in stock but you can see it's there own furniture.they didn't get what they wanted for it I reckon feedback of 0 this can't be fair surely I won the auction I expect to pay and receive this item otherwise what's the point using eBay when a sellers can just cancel what you won. I recently placed an preorder on ebay item (ordered in Dec2019) that has a release date in Apr 2020. Ebay has polices in effect for both kinds of cases. ******************************************************************************************, Hi I won a by cycle bid and I contact with sellers 1000 time to send massage but seller not reply me and I get reminders form eBay to pay that item how I pay seller not interested to give that item one time seller come and collect on Sunday but no address given and contact no what I can do now please help me. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. However, the seller does get a defect on their selling record for doing it. After the end of a vintage action figure auction the final bidding was about $30 under the worth of it. Hopefully someone from Ebay will read this and do something about this unfair practice. In most cases, you pay for items when they are shipped to you, so you won’t be charged for items that are canceled. Where are the true seller , man are women, a person that sands behide there sell ? what should i do when i asked seller to cancel the order and seller did not want to cancel it? Some wrote at this thread: Ebay can not force a seller or a byer to fullfill the contract: In Germany we can report a situation like that and after review Ebay can block the account to buy or sell something till the situation is cleared.....Why not in the USA? Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. in reply to musikband2012 Sep 12, 2015 10:46:21 AM. In most cases, if the cancellation is accepted, you will receive a full refund. Now, says it is streamlining the cancellation process to make it easier for buyers and sellers to cancel a transaction directly from My eBay. You can't mention feedback as a way to make her do the right thing. They ask to cancel, I click on the link, the buyer confirms, the sale is gone. This seller seems to be a racist and canceld with: "I don`t sell to foreigners with an US adress!"! When a seller sends a cancel-request they are warned that they should refund first, she has no reason not to know this. They couldn’t be more wrong. and that he'd issued me with a refund, which he had. Tip: For seller canceled transactions, you can cancel a transaction up to 30 days after a sale, even if your buyer has already paid. I personally don't agree with that as there can be very good reasons for the cancellation and it could be by the seller's needs. It has now been a week and all it says is "cancellation pending". Do not worry too much by Cancelling Out of Stock they will have given themselves a Defect. Bet I make up my loss on this item 100 fold somewhere down the line. The seller canceled and told me the story: "Sorry my dog has eaten the action figure....If i will ever have another one i will contact you!". They agreed in the end to investigate, but will not tell me what they decide, so I am losing faith in ebay to do the right thing. You can't make her send items, especially if she doesn't have them. The issue is really more than a policy issue; a responsible seller would adhere to the charges published in his/her listing,  regardless of having to lose money on the sale. Advanced eBay Deals ... Get the news and insights you need to grow your business on eBay. I believe a seller can cancel before the bidding is over, Not after the bidding is final, this is just not ( honable.) Ebay can't force a buyer to pay. The seller did the cancellation through ebay - I didn't get a chance to object or ask for an explaination as to why they cancelled - ebay just allows the cancellation. You can leave feedback to show how you feel too. If they still don't get what they want, they will just do it again and again with impunity and no repercussions from Ebay. I rang ebay… The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. The seller is still selling the item on ebay, I have a refund but have wasted 11 days messing around. And irrelevant. I got two sellers today that after 48+ hours that I paid just cancel the transaction refund me the money and make me waist time that I can use ordering my son's soccer shoes for Monday. If you have paid via bank deposit, it's not covered, which is why best to pay via paypal, so that if things like this happen, you can have the money returned to you after lodging an item not received dispute. A defect is a part of a transaction that eBay considers to have created a bad shopping experience for buyers. Read Seller Updates System Status. Choose a reason for the cancellation and follow the on-screen instructions. At the second time I have a seller who cancel the transaction without a understandable reason! When a seller cancels all bids to end a listing early, they get charged a full eBay fee for their pains. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. There isn't a reason in sight. The item has been moved to my 'Returns and cancelled orders' and it … 4 days ago the seller marked my order as ‘Shipped’ and he explained that because under ebay policy, items must be shipped within 30 days and that he will provide me the tracking number once the item is eventually shipped. I am nice and would give her 24 hours to refund. A buyer can request a cancellation up to an hour after the transaction, as long as the seller has not shipped the item. They will  be stuck with the fees then. Choose a reason for the cancellation and then select Continue to finish. It won't be a problem unless you make a habit out of it. Three days later he post the exact same item under the same listing only this time he marked up the price to $89.00. No I didn't pay as was collection only item and was going to pay when I picked it up. Sometimes we have to ship something that costs us more than we planned but we should always honor the sale, learn by our mistakes, and move on. My ebay fees are returned, money is refunded (30 cent fee not reimbursed - … I wasn't even asked if I would cancel the sale, it was just done, perhaps with some behind the scenes help, who knows. You did the right thing on intending to pay Cash On Collection though, always best to go and inspect the Item before you Pay. Ebay can't force a seller to ship the item. He took the seller to small claims court and lost because of Ebay's policy of allowing sellers to cheat buyers by canceling for no reason. Enter your search keyword. Report them to Ebay. It's not showing in my purchase history - does this mean I can't leave feedback? I truly have no idea and can't find any helpful information anywhere. The seller is still selling the item on ebay, I have a refund but have wasted 11 days messing around. The seller used the 'out of stock' option to cancel the transaction. If a seller is unable to resolve a problem through the Resolution Center and eBay or PayPal steps in, and the seller is found responsible. That just answered my query- I bought an item and because she wasn't happy with the final bid she said out of stock when you can clearly. Not only is this helpful for the buyer, it usually reduces anxious messages to the seller concerning the location of the item. Ebay should punish sellers who offer an item with no reserve, sell it, accept the money and then turn around and cancel the order. Choose a reason for the cancellation and then select Continue to finish. I don't find it fair that the seller can outright cancel an order without penalty, There are penalties for this, other than the fees. Can they do that? Ebay sent me a message entitled "Seller cancelled an order" and want to know if I have received a refund. You are getting your money for the listing, so you should make sure the buyer gets what they paid for!!! My first international order was from Denmark. Did you pay for the Item? Give support, share information, and connect with fellow members. I thought there were policies strictly limiting conditions under which a seller can can cancel a completed order, but apparently I am wrong. The seller is still selling the item on ebay, I have a refund but have wasted 11 days messing around. Am I missing something?l. This morning I received a message to say they sold it in Amazon just before I bought it but they had not got round to cancelling the item on eBay. Post the exact same item under the worth of it cancel it does. 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