Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. The landscaping is still quite new. . Can they stay at the kids club alone while we go out to a formal dinner? Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. Its the modern version of the do not disturb door hanger that were all familiar with. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. The shower in our room even had kids shampoo. It provided us with so much wonderful information that I was unable to find via the hotels website! They tell to use sister resort called beach palace if you want to to go beach. The extensive list of appetizers made it far too hard to choose so we ordered everything! Theres no charge to leave your kids who are 4 and above at the kids club. To make reservations, dial 0 on your phone. Where to begin?! If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn Daddy, take my picture in front of the fun place so I can look at it later, says Connor. Thanks for taking the time!! Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. Travelled during spring break (near full capacity), two adults, two kids. Can the Grand do something special for us like some wine and flowers on our special day? Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. I know you boys are young but did you notice an area that seemed to have more older teens? At least run shuttle service free of cost to beach palace. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? Travelled during spring break (near full capacity), two adults, two kids. So were planning on going in September. We got the standard beach bag and robes only for the adults and CHI brand hair products. We always could find a chair and restaurant seating also wasnt an issue. And was the water at the beach swim able or did you enjoy being in the sand? There use to be 2 pools that were heated before renovations began. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. Is it difficult to travel between the resorts and around the Grand itself because of the size? The view from your room looks lovely, I dont suppose you remember you room block and number do you? For dessert ice cream balls covered in Japanese rice dough. Delicious. Wondering how busy it is 2 years later during peak Spring Break! If memory serves me correct we get 1500 per family for our trip. We didnt eat at JC Steakhouse, so we cant comment. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. Hello! We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! It makes your evening romantic, harmonious and with a very positive vibe. Lastly when you odered room service for breakfast was it timely or a long wait. Looks like you have 2 pictures view from 3rd floor room. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). The grand will be hosting many music festivals. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. This property is HUGE. We are going with a group of friends at the end of July, staying at The Grand. It was a lot of food! Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 thanks for your review. Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. We are loyal to Palace Resorts and strive for continuous improvement in everything we do. And that's just The Grand property . Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. Thanks. [Passive] . And your boys are very cute! Your email address will not be published. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. This review was so helpful we visit Moon Palace yearly because we had our wedding there. Thank you Mitchel. If so how was your experience with this. All beach resorts should follow this example! We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. Thanks for giving an in depth review of the resort. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? View from our 3rd floor balcony. So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. 1. Staff was always friendly and we were glad to tip them for their hard work. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. Glad you found it useful! Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. Gabino plays from his soul. Definitely recommend this resort and all it has to offer. It can be annoying because plans may change during your visit, so you may have to cancel your reservation or go to the restaurant when you are not actually hungry. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). Did you feel this way or was it just a minor inconvenience? We have teenagers, so no adult-only pool time. Floating down the Lazy River at the Water Park at Moon Palace Cancun. Thanks for your help! BUT we didnt spend much time on the beach. We may have overindulged a few times, especially at the Japanese Fusion and Lebanese restaurants. These soft, sugary stuffed pastries were melt-in-your-mouth amazing. Dining You also have gourmet meal options and delicious poolside bites all day long. Hi Patricia! Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Taxes and fees that are shown are estimates only. Fresh ice cream on a hot day at the pool. If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. This boy loves meat on a stick. Relaxation pool wasnt heated but quieter and warm enough on hot days. Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. Is this the only higher priveldge club? Also do they provide a kettle in rooms? Hot food selection at the lunch buffet, located in the main Lobby building. The staff is amazing and helpful. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. This area is out by the pools. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? Hey Shruti we are planning to go to this place in Thanksgiving. Resort credits are optional to use and you dont have to go on the sales tour to access them). Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. You can find prices through various booking sites. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). He made our last night the best night! The best part you can order whatever you want! When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. Yum. Im glad you found the post helpful. Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. Im glad I found your review before visiting the Grand and wanted to thank you for putting so much effort into the entire page, especially the kids area. How was the wifi at the grand? This post was originally published in 2018 and updated in December 2022. We didnt hold back. Wed like some quiet time if we can . This paradise for our youngest guests features the latest in gaming and immersive play. Do you know what is included with that? That is an extra $2317 per studio. Every thing i read on your post was dead on. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). I would suggest downloading their app. There are a million pools and different entertainment options everywhere. We had to find small bills often and the front desk was not able to help. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. First of all, thank you for such a detailed, focussed, and amazing review. 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