95 helpful votes. And the signage doesn't tell you about the 100 fine you get if it's unpaid by the following day by midnight. Please check the number plate details on the confirmation email carefully and contact NCP if any changes are made to the number plate being used before travelling to the airport. Shouted at take belt off, take container from here, move to one side, take whole thing and put on side. 4.5 The Local Commuter will be permitted 2 visits to the South Terminal drop off zone per day. Dropping off or picking up outside of a designated area Stopping on double red lines The charge payable for a Parking Charge Notice is 100 is paid within 28 days. These restrictions are essential to maintain the free flow of traffic and to minimise congestion on key routes, around the terminals and on the approach roads. It makes family travel (no e-gates possible with children) testing. Hi All, be very careful. There are many ways to get in touch with us here at Gatwick Airport and our website has lots of information to help you too. Parked in short stay car park to collect my daughter, paid at the machine in the car park and my ticket didn't work at the barrier and was told my payment didn't go through and was charged again. Other contacts Airport hotels: 0871 360 2427 Car parking - 0330 333 9268 or fill in our online feedback form Drop off Charges payment queries - customer.service@ncp.co.uk or 0345 050 7080 (option 1) We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. I did not enter the drop off lanes, stayed on the right and continued driving at 20mph having taken a wrong turn and not even intending to be there, I still got a PCN. We also ensure all reviews are published without moderation. You must pay the terminal drop-off charge by midnight the day after you use the drop-off zones. However, its not exactly that straightforward as the Shell garage only allows the use of parking for customers only, and has been known to issue tickets. Directions Opens new tab. Shaun Bosley, from Brighton, received 100 'final notice' from NCP after drop For visitors, there is a 30-minute limit. Location and transportation. The Gatwick drop-off charge, first brought in back in March 2021, costs a minimum 5 payable by anyone travelling to either terminal's drop-off areas. Step 1 of 2 Register. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Auto Pay accounts should be set up before you enter the drop off zone in order for your account to be debited. Parked in short stay car park to collect my daughter, paid at the machine in the car park and my ticket didn't work at the barrier and was told my payment didn't go through and was charged again. You can drop passengers off by car outside the terminal buildings in the designated drop-off zones. 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If the vehicle is not registered, the driver must pay the relevant forecourt charge, failure to do so will result in a Parking Charge Notice being issued. Gatwick Airport Drop-Off Charges of 5.00 will start from 8 March 2021. Drop-off fees - Gatwick South Terminal. 2.11 When entering the drop off zone your vehicle registration details and personal details will be processed via CCTV and ANPR for enforcement purposes, to calculate the relevant parking tariff (if applicable) and to recover any outstanding Parking Charge. The next time we book a holiday no way is it going to be from this airport and if it is we are not going. Editor, Marcus Herbert, https://www.gatwickairport.com/to-and-from/picking-up-dropping-off/. 17 Posts. These Terms cannot be varied except in writing by our Company Secretary. Details on the airport website. If you fail to make a payment by 11.59pm the day after your drop-off, you could be charged an 80 fine. 4.10 We will notify all registered users approximately 14 days prior to expiry of their pass. It's poorly sign posted to begin with and for anyone who hasn't travelled for god knows how long, you don't find out about this drop off charge until you get to the drop off area. 12 replies 3.6K views spectre1989 Forumite. Use the links below to find out the answers to our most frequently asked questions. I cannot praise the special assistance team highly enough, they were outstanding and went the extra mile to help. As always you can unsubscribe at any time. This includes our right to request and obtain the details of a vehicles registered keeper from the DVLA. I have travelled many times but, this has got to be the worst experience ever. Whilst the cameras may act as a deterrent to criminal activity, we do not make any representation as to the coverage provided or guarantee of the security of your vehicle in the drop off zone. 10%off can also be applied if you are a member. Not a great advert for UK. Any vehicle seen contravening the Red Route restrictions will face an enforcement charge of 100 (reduced to 60 if paid within 14 days). Please note that starting a new search will remove the existing products currently in your basket: There are convenient Express Pick Up areas located in the Short Stay car parks at both terminals. Login Contact us Shouted at take belt off, take container from here, move to one side, take whole thing and put on side. We heard lots of problems about getting disabled people through the airport. While one commenter said Literally going to Gatwick tomorrow, so thank you so much! If you see areas designated as red routes, please be aware that you are not allowed to stop, unload, wait or park. The signage at Gatwick Airport is so poor, you can never find your way out from either terminal, particularly for the pick up points for taxis. 4.3 The fee set out above is subject to our discretion and any fee reviews shall be notified to participants in the Local Commuter Scheme. Not a great advert for UK. One can claim the first ten minutes at the drop-off point as free. Get notified by e-mail when a reply is posted. This works similar to the 'Dart Charge' system for the Dartford Crossing. They should collectively be ashamed of themselves. The only two negative aspects are: - Since they changed the website it is not always easy to find the section to book the car park with a discount. We reserve the right, in our absolute discretion, to add to the list of prohibited activities at any time. https://www.gatwickairport.com/to-and-from/picking-up-dropping-off/. The drop off zones are conveniently located on the forecourt outside both North and South Terminals, just a short walk from check-in and departures. In the whole journey it was the only negative experience (again). I would give this airport no stars if I could. All rights reserved. Anyone who does not wish to pay the forecourt charge will be able to drop off or pick up passengers in the airports long-stay car parks with two hours free parking and a free shuttle bus to the terminals. Thanks for making my few hours torture.You need to look at Singapore airport to learn things. As I haven't picked up anybody this year I did wonder about the size of the sign posts - something else that the local press got hot under the collar about. Or by navigating to the user icon in the top right. If you're hungry then there is an M&S, along with various other eateries, available in each terminal. Gatwick's drop off charges have been running slightly longer than Heathrow's. Similar to Heathrow, the drop off cost is 5 and the zones are located outside the airport terminals.. Details on the airport website. And they have built this lovely area with gates 1- 6 however when flying to Canada 2 years ago in the general waiting area were these very disgusting dirty ripped chairs (seating) they have replaced them with new fresh clean seats. 2 December 2022 at 12:17PM in Parking tickets, fines . Clearly outline the reasons why you wish to appeal the PCN, providing as much evidence as possible Your appeal will then be reviewed by our dedicated appeals team and you will be contacted within 14 days with the appeal outcome. However they moved these disguising seats into gates 1-6, I have photos of said seats and they must be harbouring all sorts of bacteria and dirt as no way to can clean these, not that it looks like anyone ever does. You are a credit to the Assistance Team. We must enforce these restrictions for the safety of members of the public and Gatwick Airport staff. It was good to learn that Gatwick have stepped up and got people to assist those in need. If the vehicle is registered to an Autopay account, please ensure this is disabled when utilising a Blue Badge drop-off exemption, in order to avoid charges being debited automatically. The staff is always friendly and open to assist in any way possible. The COVID-19 pandemic has had a devastating impact on the aviation industry and as an airport we need to look at new revenue streams to help us continue to protect jobs and income while we rebuild. . So if you want to travel to Gatwick Airport you will have to pay an extra 5.00 fee. Long queues and staff shortages almost seem to be planned for. Airport security is a farce. I never have this trouble at Heathrow and they have ANPR set up at four terminals so in conclusion NCP dont have a suitable system for autopay to work efficiently. Local commuters living within a limited number of postcode sectors close to the airport (RH6 0, RH6 9, RH11 0) with limited access to public transport canapply for a permitwhich covers two visits per day to use the train station by paying an annual 50 charge. Read the full terms and conditions for drop-off charging at Gatwick. Here are 8 tips for writing great reviews. Airport is ok. Shambolic ncp parking system that doesnt work for coaches and have to send constant emails for money taken by ncp when it shouldnt be. 4.11 Failure to renew access to the local Commuter Scheme before the expiry date will result in the termination of their free access. 2.5 The tariff must be paid by midnight on the day after your visit. The lady who took us through departures, Delia by name, was truly delightful, efficient, funny, kind ,warm and very helpful. Thank you very much Debbie. The scheme is open to residents living within the specified postcode sectors below, which have limited or no other public transport options nearby: The scheme has a 50 annual membership fee per household to cover administration costs and provides access for two free visits per day to the South Terminal drop off zone. No hurry and plenty of support. If you're unhappy about the standard of service received from Gatwick Airport Limited or the professional conduct of Gatwick Airport Limited staff or airport partners, please contact using theonline feedback formor write to us at: Customer Services8th floor, Destinations PlaceSouth TerminalGatwick AirportWest Sussex RH6 0NP. All rights reserved. Please email customer.service@ncp.co.uk or ring them on 0345 050 7080 for assistance. The drop off area appears to be not relevant land as defined by paragraph 3 of Schedule 4 of The Protection Of Freedoms Act 2012, being subject to byelaws. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-111410868', '');}, 'log_autolink_impression');car parking charges, I am totally against fees for dropping people off. The charge is 5 for drop off/pick up*. This is for a stay of no more than 10 minutes with an additional 1 charge for every minute thereafter for 20 minutes meaning a maximum stay will set you back 25. A man from Brighton who was fined after driving through Gatwick's Airport drop-off area has told the story of how he successfully appealed his unfair fine using ChatGPT artificial intelligence. has anyone else had a penalty notice for forgetting to pay 1? We also ensure all reviews are published without moderation. Its taken me an hour on the phone and by the time I get paid ober two weeks to get my money back. And they have built this lovely area with gates 1- 6 however when flying to Canada 2 years ago in the general waiting area were these very disgusting dirty ripped chairs (seating) they have replaced them with new fresh clean seats. If you are dropping off passengers, please use the drop off zones or the free option in our long stay car parks. this should not be allowed and the government should stop this immediately. 3.1 Blue Badge Holders may apply for free access by visiting gatwickairport.com/dropoff in advance of their visit and submitting a copy of the Blue Badge. You can receive a Parking Charge Notice (PCN) if you're late or do not pay. Once we disembarked the plane, there was zero queue at border control (electronic gates). Our Customer Services team will respond to all complaints as soon as possible, however if your complaint requires some form of investigation then we aim to offer a full response within 35 working days. And only serve to put people off. After contributing at least 1000 in drop off charges through Autopay I still get PCNs. A motorist who received a fine after driving through Gatwick Airport's drop-off area challenged it using ChatGPT artificial intelligence (AI) and won a much-reduced penalty. You can receive a Parking Charge Notice (PCN) if you're late or do not pay. Any of our representatives may require you to leave at any time and they are authorised if necessary, to call for police assistance to have you removed. Customer Services8th floor, Destinations PlaceSouth TerminalGatwick AirportWest Sussex RH6 0NP. Drop-off areas are located right outside the terminal for the easiest and quickest way to drop-off passengers. Decided it needed a manager to watch the cctv one frame at a time to check my honesty. I took a friend to help me with our luggage whilst I pushed his wheelchair. I am disabled and have very poor balance and great difficulty walking. In the event of vehicle breakdown, you must immediately contact a member of our staff to ensure that your vehicle removal is organised without causing damage or danger to any other person or property in the drop off zone; 8.1.4 any service work, maintenance, cleaning or repairs to any vehicle; 8.1.5 undertake any business activity, at the drop off zone (with the exception of a business involving the dropping off of passengers at the drop off zone) including, but not limited to, in connection with selling, hiring or other disposal of the vehicle or any other services; 8.1.6 filling or emptying vehicle fuel tanks; 8.1.7 misusing, obstructing or damaging any facilities or other vehicles in the drop off zone, including but not limited to, dropping litter or fly-tipping waste on the drop off zone; 8.1.8 using unroadworthy or uninsured vehicles; 8.1.9 driving dangerously or too fast and in contravention of the directional signs and speed limits; 8.1.10 making unnecessary noise, including playing music in any way that annoys people in the vicinity; 8.1.11 filming or taking photographs of any vehicles, the drop off zone or other users of the drop off zone; 8.1.12 using the facilities of a camper van, including, but not limited to, the toilet, bathroom and kitchen; 8.1.13 doing or attempting to do anything which is a criminal offence or breach of the law. 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